Shipping & Returns

1. Shipping Policy

We ship our products to addresses within Japan and internationally. All orders are processed and shipped within 3-5 business days from the date of purchase, unless otherwise stated.

2. Shipping Methods and Costs

We offer various shipping methods for domestic and international deliveries. Shipping costs and delivery times vary depending on the shipping method selected and the destination of the order. Shipping costs will be calculated and displayed at checkout.

3. International Shipping

For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping costs paid at checkout. Please check with your country's customs office to determine any additional costs prior to placing your order.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.

5. Delivery Times

Delivery times vary depending on the shipping method selected and the destination of the order. While we make every effort to ensure timely delivery, please note that delivery times may be affected by factors beyond our control, such as customs delays or inclement weather.

6. Delivery Address

It is the responsibility of the customer to provide accurate and complete delivery information at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Delivery Acceptance

Upon delivery, customers must inspect packages for damage or discrepancies before acceptance. If you notice any damage or tampering, please refuse delivery and promptly contact us.

8. Lost or Stolen Packages

Please understand that our liability ceases once the carrier confirms delivery of your package. In the unfortunate event of loss or theft post-delivery, kindly initiate a claim directly with the carrier. Your prompt action will expedite the resolution process.

9. Returns and Exchanges

Please refer to our Returns Policy for information on returns and exchanges.