FAQ

We are based in Kyoto, Japan, the heart of traditional Japanese culture.

Yes, we offer worldwide shipping for all our products.

Shipping costs vary based on your location and the weight of the items. The exact shipping cost will be calculated at checkout.

Delivery times vary depending on the destination. Typically, orders are processed within 3-5 business days and shipped within 7-14 business days. Delays may occur due to customs processing or other unforeseen circumstances.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.

Due to the unique nature of our products, we accept returns only for items that are damaged during shipping or if you receive the wrong item. If you need to return an item, please contact us within 7 days of receiving your order.

Yes, all our antique objects are original goods, carefully chosen from various antique places across Japan. Each piece has been hand-selected to ensure its authenticity and uniqueness.

You can reach our customer service team via email at hello@graceofkyoto.com. We aim to respond within 24 to 48 hours.

We accept major credit cards (Visa, MasterCard, American Express)

Customs duties and import taxes vary by country. Any additional charges are the responsibility of the customer. Please check with your local customs office for more information.

You can cancel your order within 24 hours of placing it. After this period, we cannot guarantee cancellation as the order may already be processed.

We strive to display the colors of our products as accurately as possible. However, slight variations may occur due to monitor settings and lighting conditions during photography.